Shipping and Delivery
Last updated:09/04/2026

At Touchary, every order is prepared with care and attention to detail.

1. SHIPPING DESTINATIONS

We ship to countries within the European Union and selected international destinations.

2. PROCESSING TIME

All orders are processed within 3–5 business days after payment confirmation.

During periods of high demand, processing times may be slightly extended.

3. DELIVERY TIMES

Estimated delivery times:

• European Union: 3–10 business days
• International: 7–20 business days

Delivery times are estimates and may vary depending on destination and external factors.

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

All applicable shipping fees will be clearly displayed before completing your purchase.

5. FREE SHIPPING

We offer complimentary shipping on all European Union orders over €150.

Free shipping is automatically applied at checkout.

6. CUSTOMS, DUTIES AND TAXES

For orders shipped outside the European Union:

• Customs duties and import taxes may apply
• These charges are the responsibility of the customer

7. DELIVERY RESPONSIBILITY

We are responsible for your order until it has been delivered to you or a third party designated by you.

8. DELIVERY ADDRESS

Customers are responsible for providing accurate and complete shipping information.

We are not liable for delivery issues resulting from incorrect or incomplete address details.

9. UNDELIVERABLE PACKAGES

If a package cannot be delivered:

• It may be returned to us
• Additional shipping fees may apply for redelivery

10. DAMAGED OR LOST SHIPMENTS

If your order arrives damaged, please contact us within 48 hours and provide photographic evidence.

If your shipment is confirmed lost during transit, we will arrange a replacement or issue a full refund.

11. DELAYS

We are not responsible for delays caused by circumstances beyond our control, including customs procedures, transportation disruptions, or external logistical issues.

12. ORDER TRACKING

All orders are shipped with tracking. You will receive tracking details once your order is dispatched.

13. CONTACT

For shipping-related inquiries: [email protected]

This Shipping Policy should be read together with our Terms & Conditions and Return & Refund Policy.

Touchary — designed to be worn, kept, and remembered.