Worldwide delivery, fast and secure. 
FAQ
Order and Shipping
How long does it take to prepare my order?
How long does delivery take?
Estimated delivery times:
- European Union: 3–10 business days
- International: 7–20 business days
Delivery times are estimates and may vary depending on your location and external factors beyond our control.
Do you ship internationally?
Will I receive tracking information?
Products and Materials
How are the products made?
What materials are used?
Product Care, Refund and Return
Will the jewelry change over time?
For long-term use, we recommend following our Jewelry Care guidelines.
Can I return my order?
You have the right to withdraw from your purchase within 14 days of delivery, in accordance with European Union consumer protection laws.
Return conditions and procedures are outlined in our Return & Refund Policy.
Which items are not eligible for return?
The following items are not eligible for return:
- Earrings that have been worn (for hygiene reasons)
- Custom-made or personalized items
How are refunds processed?
Refunds are issued using the original payment method and handled in accordance with our Return & Refund Policy.
Payments
When is payment charged?
All payments are charged in full at the time of placing your order.
In which currency are prices shown?
All prices are listed in Euros (€). If your payment method uses a different currency, your provider may apply conversion fees.
Partnership and Contact
Can I collaborate with Touchary?
We are open to selected collaborations and partnerships. For inquiries, please contact us.
Still have questions?
We’re here to help.
